Generator
The generator is done.
The ask
- Diagnosed it at the dock and had video of the fault in front of the builder the same hour, because a warranty claim goes a lot better when they can see the water for themselves.
- Established it was a factory installation error, not a worn-out machine: the exhaust had been pitched wrong, letting water back into the generator.
- Held the builder to that. A new generator under warranty, at no cost to the owner for the unit.
- Ran the haul, the insurance, the crane and the swap, and had the exhaust re-pitched properly so it can't happen again.
- Back in her slip in five days, with a new generator.


